New! Announcing our wedding collection

FAQ

What is your return policy?

We want you to be 100% happy with your new Mai Tie bow tie. So, please email us if you have any issues with ordering or returning, we will be more than happy to accommodate you!

Can I return/exchange my purchase?

Yes, of course! If you are not happy with your new Mai Tie bow tie, you may return or exchange the item within 30 days from the purchase date. A store credit or refund will be issued, only if items are NOT washed, altered, or worn and have all original tags attached.

Please email us at info@mai-tie.com for a return request, provide the order number, style, size and reason you are returning the item.  If you are interested in trying another style or size, please let us know in the email as well.  

Any personalized, monogrammed, or customized product is not eligible for return or exchange.

What if I don’t have my receipt?

If you don’t have your receipt, but all the tags are still on the item and it has NOT been washed, altered, or worn, the item can be returned for merchandise credit at the last retail value.

How long will my return/exchange take?

Please allow 30 days for your return/exchange to be processed.

Do I have to pay for return shipping?

Nope!  As long as your return request is accepted (via email to info@mai-tie.com).  We will send you a PRE-PAID shipping label for USPS.  Just re-pack the return and stick the USPS label, and pop it into the mail.

How do I complete a return to Mai Tie?

  1.  Please email us with a return request to info@mai-tie.com.  Please let us know what you are returning and the reason for your return, and we will issue you a PRE-PAID return shipping label via email (within Hawaii, Alaska, and the continental US).
  2.  If you are shipping from other countries (other than US), you will be responsible for the return shipping via UPS or Fed Ex.  If you choose to return via USPS, please pay for a tracking confirmation, so that we can follow the status of the shipment. That way, nothing gets lost in the mail.
  3.  Repackage your return in the original box or a similar packaging.
  4. All products must be unused and undamaged, and with all tags and accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with our return policy.

Please ship the return package to:

Mai Tie Inc.

6400 Christie Ave, 3201

Emeryville, CA 94608

  1. Please keep the tracking number for your return.  
  2.  We will then email you, upon receipt of your return and then generate your refund, credit or exchange.  Please allow one - two billing cycles from the day you return the merchandise for your account to be credited.

If you should have any questions or comments, please feel free to email us at info@mai-tie.com.